..Information to Pharmacists
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    Your Monthly E-Magazine
    APRIL, 2002

    Published by Computachem Services

    P.O Box 297.
    Alstonville. 2477
    NSW Australia

    Phone:
    61 2 66285138

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    JAMES ELLERSON

    An E-Commerce Perspective

    British E-Pharmacies Out of Line

    Illegal drug selling, by British Internet pharmacies, is being openly conducted from websites which seem impervious to efforts by the various authorities, to close them down.
    Despite the fact that it is illegal to sell drugs such as Zyban, Xenical, Reductil and other popular items (except by prescription after a face-to-face consultation with a doctor), many drugs are sold via the Internet without this process.
    Some sites pay lip-service to the law by offering a free medical consultation prior to the purchase of a drug. This is little more than the ticking of a checklist and an agreement to waive any claim for damages, should misadventure result from the taking of any of the drugs available from the site.
    Some lessons can be applied for Australian pharmacy, as similar "loopholes" exist.
    As the Australian Government moves to introduce its component of e-pharmacy, an awareness of the dangers and opportunities needs to be evaluated by all pharmacists.

    There appears to be a worrying lack of British legal controls.
    Drugs like Xenical and Reductil, under the terms of their British licence, can only be prescribed for patients who have have succeeded in losing a proportion of their body fat prior to commencing a course.
    Doctors have to supervise a patient's treatment and discontinue it, if the patient does not show progress.
    However, one website selling these products, states "Amazing results can be achieved quickly", and "Start your slimming program today".
    All this without a prescription or a doctor visit.

    Now, most of the above would be completely alien to the overwhelming majority of Australian pharmacists, but with the speed of the Internet, and the ability to generate a high profile quickly, it only takes one rogue operator to bring the entire profession into disrepute.

    Of course, the operators of these British sites are not necessarily pharmacists, due to the open ownership laws in Britain. Even though there are laws in place (similar to Australia) preventing the advertising or dispensing of drugs without a prescription, not one website appears to have been forced to close.
    The only successful action to date seems to be one initiated by the General Medical Council, which in January 2002 suspended a doctor from practising for three months. He had been ben working for www.ukyes.com, giving blanket approvals for their checklists, and was found guilty of unprofessional conduct.
    The website is still running.

    One of the difficulties in investigating these illegal sites is that they generally operate out of sub-domains, and it becomes almost impossible to identify the owners or the individuals operating the site.
    Policing of this activity appears to be divided among a number of government agencies, with no particular agency having the sole responsibility.
    Thus none of the agencies assume any responsibility, with the result that no investigations can be launched leading to a successful prosecution.

    Because e-pharmacy is an integral component of the British (and Australian) NHS plan, it is obvious that more attention will have to be given to regulatory affairs and their mode of operation, perhaps leading to the establishment of a single agency to oversight all policing.
    Doctors will soon be given the green light to e-mail prescriptions to pharmacies, where patients will be able to collect the dispensed medications, or have them delivered to their homes.
    Patients will also be able to direct their prescriptions to established Internet pharmacies, after obtaining the cheapest comparison prices.

    Those British Internet pharmacies that are operating legally and ethically, are very worried that the "shonky" operators (who seem to have moved their deceptive practices up a notch), are operating under domain names that are very similar to the legitimate pharmacy. Some have taken steps to retain lawyers to investigate all such practices and make recommendations to the various regulatory agencies.
    What has emerged is that existing legislation, formulated between 1960 and 1968, is totally inadequate to control the Internet Pharmacy with a 2000+ vintage.
    To this date, except for the doctor noted above, no Internet pharmacy operator has been prosecuted.

    The lessons from Britain need to be noted and steps taken to ensure that Australian Internet pharmacies present a more a uniform ethical approach to the Australian community.
    Differentiation of sites can be made through marketing technique and strategy, but ethicality should be common to all.
    There also needs to be a review of existing official pharmacy thinking, to ensure that past over-reactions directed against pioneer Internet pharmacies, do not manifest in draconian legislation that becomes stifling, and a disincentive to adopt new technology and ideas.
    For example, this writer fully believes that a prescription drug requires an initial face-to-face consultation with a medical practitioner (to establish need and generate the prescription), plus an initial face-to-face consultation with a pharmacist (to establish appropriateness of medication and total patient safety).
    But is this necessary for the subsequent repeats dispensed by a pharmacy (Internet or not)?
    And is the pharmacy face-to-face interview required in the instance of a new prescription that is simply a renewal of an existing drug?
    What happens when a subsequent review of the patient is required?
    Should this be on a needs basis, or be a mandatory fixed interval?
    This writer happens to believe that a review should occur at regular intervals, both by doctor and pharmacist.
    But should the review period be identical for the doctor and the pharmacist?
    A patient's medical review requirements are totally different to that of a review of their medications from a pharmacist perspective.
    What should trigger off a medication review...the introduction of a new drug to the patient's regime, or a fixed period of time irrespective of whether the patient's regime has changed or not (so that updated drug information can be applied for patient benefit), or both?

    It would seem to me that there would be some valid opportunities for Internet pharmacies to ethically dispense prescriptions without a face-to-face consultation, given sensible answers and regulation of the instances noted above.
    It would also seem to me that ownership and legal control of an Internet pharmacy must be vested only in a qualified pharmacist, given that a substantial number of "rogue" British Internet pharmacies appear to be owned by non-pharmacists.

    When GPs begin to transmit prescriptions by e-mail or smartcard, will your pharmacy have the infrastructure to satisfactorily exploit the opportunities presented by this new technology?
    Bear in mind that established Internet pharmacies already have a significant segment of your patient/customer base and may use the electronic prescription process to escalate their market share.
    Traditional pharmacist response, has been to seek to suppress any such threatening moves, despite the fact that the new services may be just what customers/patients needed, and would support.
    It would be refreshing to see, that if on the introduction of the new e-health services, pharmacists developed competing structures to maintain or improve their market share, rather than waste time, opportunity and capital in seeking to suppress new initiatives of their competitors, just because they were not ready, or indeed capable, of adopting new technologies.
    This effort should be diverted instead to the formation of sensible rules and regulations which retain the essential requirements of cognitive pharmacy in an ethical framework, but still allowing a creative expansion of new pharmacy services, particularly in the provision of information services.

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